Privacy Policy
Last Updated: September 9, 2026
Information We Collect
When you submit a booking request through our website, we collect the following information:
- Your full name
- Email address
- Selected service or experience
- Number of participants
- Any additional information you provide in the message field
How We Use Your Information
We use the information you provide for the following purposes:
- Processing and responding to your booking inquiries
- Communicating with you about your selected experience
- Providing pre-departure information and preparation materials
- Sending booking confirmations and itinerary details
- Meeting legal and regulatory requirements for adventure tourism operations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With guides and operators directly involved in delivering your experience
- With insurance providers as required for coverage purposes
- When required by law or legal process
- To protect the safety of our participants, staff, or the public
Data Storage and Security
Your personal information is stored securely on servers located in Canada. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of our business relationship and for seven years thereafter to comply with legal and regulatory requirements.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience. We use cookies for:
- Remembering your cookie consent preferences
- Analyzing website traffic and usage patterns
- Improving website functionality
You can control cookie settings through your browser. Rejecting cookies may limit some website functionality.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal retention requirements
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe we have collected information about a minor, please contact us immediately.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The date of the most recent update is shown at the top of this page. Continued use of our website following changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or wish to exercise your privacy rights, contact us at:
Email: [email protected]
Address: 427 Mountain View Avenue, Canmore, Alberta, T1W 2E8, Canada